24/7 response

National unified call center, 24-hour service hotline (free long-distance fee) - 86 20-8499 0529 The service is available within 24 hours in the urban area, and the service is available within 48 hours in the outer suburbs and townships. No matter where you are, we are always on hand to help you out.

Follow up the whole process

The service request for the user is followed up from the "registration--- dispatching---reservation---process feedback---result feedback---return visit". Let you really buy it with confidence and use it comfortably.

Full value added service

1. Safety test service: Check the safety of the user before the service and remind the place;

2. Explain the guiding service: explain the common sense of product use and maintenance to the user, guide the user to use it correctly, extend the life of the product and reduce the energy consumption;

3. One-stop service: If the user has new purchase requirements, provide one-stop service for home design, delivery, installation and maintenance.

All-round care

1. Empathy - respect the user, stand on the user's side to consider and solve the problem;

2. Treat each other with sincerity - courtesy, enthusiasm, meticulousness and patience to the user, fully reflecting customer care;

3. Regular return visits - solicit user opinions, listen to the user's voice, and ensure that the user is 100% satisfied.